Effective Date: June 1, 2025
Last Updated: August 12, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer," "you," or "your") and AnonInsights, Inc. ("AnonInsights," "we," "us," or "our") concerning your access to and use of the AnonInsights platform and services.
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.
Authority to Bind: You represent and warrant that you have the authority to bind your organization to these Terms. If you are using our services on behalf of an organization, you agree to these Terms on behalf of that organization.
AnonInsights provides a cloud-based anonymous employee feedback platform that enables organizations to:
Our service is designed exclusively for organizational use. Personal or individual accounts are not permitted.
To use our services, you must create an organization account. You agree to:
AnonInsights offers team accounts only. Each account must represent a legitimate organization with employees. We reserve the right to verify organizational status.
Account administrators are responsible for managing user access, including adding and removing team members, assigning roles, and ensuring appropriate use of the platform.
You may use AnonInsights solely for lawful purposes related to gathering and analyzing anonymous employee feedback within your organization.
You agree not to:
You are responsible for ensuring your use complies with all applicable laws, including employment laws, data protection regulations, and industry-specific requirements.
AnonInsights offers multiple subscription tiers: Listen, Understand, and Respond. Each plan includes different features and usage limits as described on our pricing page.
Pricing is based on a per-employee model. You are charged based on the number of active employees who can receive surveys. Billing is calculated monthly or annually based on your selected plan.
New customers receive a 14-day free trial with full access to features. At the end of the trial, you must select a paid plan to continue using the service.
Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time, with cancellation taking effect at the end of the current period.
You retain all rights to your data. We claim no ownership of the feedback, surveys, or other content you submit through the service.
We are committed to maintaining the anonymity of feedback providers. We employ technical and procedural safeguards to prevent identification of individual respondents. You agree not to attempt to identify anonymous respondents.
By using our service, you grant us the right to process your data solely for the purpose of providing the service, including:
We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your data while your account is active. Upon termination, we will delete your data within 90 days unless legally required to retain it. You may request data export before termination.
The AnonInsights platform, including all software, designs, text, graphics, and other content, is owned by us and protected by intellectual property laws. You may not copy, modify, or reverse engineer any part of our service.
You retain ownership of all content you submit. By using our service, you grant us a limited license to use your content solely to provide the service to you.
Any feedback or suggestions you provide about our service becomes our property and may be used without compensation or attribution.
We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability.
Support levels vary by plan. Email support is available for all plans. Priority support and dedicated customer success managers are available for higher-tier plans.
We reserve the right to modify or discontinue features with reasonable notice. Material changes that negatively impact core functionality will include transition assistance.
We warrant that our service will perform substantially as described in our documentation. This warranty does not cover issues resulting from misuse or factors beyond our control.
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee specific outcomes from using our service, including improvements in employee satisfaction, retention, or other metrics.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANONINSIGHTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
These limitations do not apply to liability for gross negligence, willful misconduct, or where prohibited by law.
You agree to indemnify and hold harmless AnonInsights from any claims, damages, or expenses arising from:
We will notify you of any claim and cooperate in the defense. You may not settle any claim without our prior written consent.
You may terminate your account at any time through your account settings or by contacting support. Termination takes effect at the end of your current billing period.
We may suspend or terminate your account immediately for:
Upon termination:
Sections relating to intellectual property, indemnification, limitation of liability, and general provisions survive termination.
These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles.
Any dispute arising from these Terms shall be resolved through binding arbitration under the American Arbitration Association rules, except where prohibited by law.
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Any legal action not subject to arbitration shall be filed in the courts of Delaware.
These Terms constitute the entire agreement between you and AnonInsights regarding the service and supersede all prior agreements.
We may modify these Terms at any time. Material changes will be notified via email or platform notification. Continued use after changes constitutes acceptance.
If any provision is found unenforceable, the remaining provisions continue in effect.
Neither party is liable for failure to perform due to causes beyond reasonable control, including acts of God, natural disasters, war, terrorism, or pandemic.
You may not assign these Terms without our written consent. We may assign our rights to any successor or acquirer.
Notices to you will be sent to your account email. Notices to us should be sent to:
AnonInsights, Inc.Our failure to enforce any provision does not waive our right to enforce it later.
If you have questions about these Terms, please contact us at:
AnonInsights, Inc.By using AnonInsights, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.